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Problem (Issue) Statement: | How to troubleshoot RS485 Communication between controller and xPortal software | ||||||||||||||||||||||||||||
Description: | Controller failed to establish RS485 communication with the xPortal software. | ||||||||||||||||||||||||||||
Related Software: |
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Related Hardware: |
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System Application: | NIL | ||||||||||||||||||||||||||||
Symptom and Finding: |
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Cause: |
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Solution: | Summary:
. Step-by-step Guide:
Step 1: Check and reconfirm that the wiring termination between the controller and MCI or USB-to-serial converter are terminated correctly and properly: .
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Step 1: In the Edit Connection window, check and ensure that the Comm No and the Speed is configured according to the appropriate hardware connections .
. . Step 2: In the Edit Controller window, check and ensure that the controller's Unit No is configured according to the System Address in General Parameter of the controller's programming menu. .
. Step 3: Check and ensure that the software is allowed communication access through the Windows Firewall and the respective antivirus software. . .
Step 1: If none of the above works to solve the issue, users are advised to swap the MCI with a known to be functioning unit of MCI to identify if the MCI unit is faulty. . Step 2: If the MCI unit is tested to be faulty, users are advised to send the faulty MCI unit for repairs with the MicroEngine Service Center. | ||||||||||||||||||||||||||||
Common Issues: | NIL | ||||||||||||||||||||||||||||
Porting Date: | 22/2/2019 |
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