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Problem (Issue) Statement:	After configuring Polling Agent software, the controller status is shown as 'Down'.
Description:	After successful installation of Polling Agent software (xPortal Communication Gateway) at Polling Agent PC, the status of the Communication Agent is indicated as 'Start is ' Up', but the controller status is indicated as 'Down'.
Related Software:	/wiki/spaces/SRN/pages/97222804 /wiki/spaces/SRN/pages/112263476
Related Hardware:	GLS 300 XP-GLS300 v4.00C, /wiki/spaces/FRN/pages/104202597 and /wiki/spaces/FRN/pages/103809819
System Application:	Door Access System
Symptom and Finding:	Under the Latest All Activities List tab in the xPortal Communication Gateway software, the Communication Agent Startis indicated as 'Start Up', but the controller status is indicated as 'Down': Figure 1: Controller Status 'Down' in Latest All Activities List Tab
Cause:	It is discovered that the server IP address setting on the controller is incorrectly set.
Solution:	Summary To re-configure the controller's Server IP Address via web diagnostic as the Polling Agent PC's IP Address. Step-by-step Guide: To re-configure the controller's Server IP Address via web diagnostic as the Polling Agent PC's IP Address: Step 1: Open web diagnostic of controller. (Different controller model will have different default IP Address to access the web diagnostic) Figure 2: Controller Web Diagnostic Homepage Step 2: Go to Configuration > Network. Network setting window below will be shown: Figure 3: Configuration Window Step 3: After configuring the new controller & Polling Agent PC's IP address, click Save Setting. The controller's web diagnostic page will now be accessible using the new controller IP Address.
Date Documentation:	30/3/2018 (Rev 1.0)

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Versions Compared

Old Version 14

New Version Current

Key

Summary

To re-configure the controller's Server IP Address via web diagnostic as the Polling Agent PC's IP Address.

Step-by-step Guide:

To re-configure the controller's Server IP Address via web diagnostic as the Polling Agent PC's IP Address:

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