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Problem (Issue) Statement: | When visitor flashed a visitor access card on a tenant exit reader, the visitor access card is able to trigger the flat barrier turnstile for tenant instead of being denied access. | ||||||||||||||||||||||||||||||||||
Description: | The designed turnstile access system for visitor management only allows the visitor access card to access all entry readers and the dropbox exit reader only. However, during the testing phase of the project, it is discovered that the visitor access card is able to access the tenant exit readers as well, which the visitor access card should not be granted access to. | ||||||||||||||||||||||||||||||||||
Related Software: |
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System Application: |
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Symptom and Finding: | Visitor access cards are not configured with the door accessibility level to access the tenant exit readers. However, when the visitor access card is flashed on the tenant exit readers, the tenant exit reader allows access to the visitor access card; with the xPortalNet software logging Valid Exit Transaction. | ||||||||||||||||||||||||||||||||||
Cause: | After verifying the issue, it was discovered that there are incomplete hardware configuration to activate exit reader door accessibility feature on XP-SNET controller. | ||||||||||||||||||||||||||||||||||
Solution: |
. . Summary:
Step-by-step Guide:
Step 1: Go to xPortalNet Client > Visitor Still In List, select the affected visitor and click Modify.
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Step 1: Go to xPortalNet Client > Data Setup > Door Accessibility Schedule > Select Visitor and click Modify.
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Step 1: Open IE browser (Internet Explorer) and type the XP-SNET's IP address in the address box.
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Step 1: Flash the visitor access card on the entry reader, the xPortalNet software will log the Valid Entry transaction.
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Date Documentation: | 24/7/2018 (Rev 1.0) |
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