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Problem (Issue) Statement: | How to troubleshoot the issue where xPortal3000 software showed Unknown Card Number transaction when users flashed valid access card | |||||||||||||||
Description: | When users attempted to flash a valid access card to the reader, the controller denied access to the door. The software subsequently recorded the "Unknown Card Number" transaction in the Latest Event List window. This article will guide users on how to troubleshoot the issue where xPortal3000 software showed Unknown Card Number transaction when users flashed a valid access card. | |||||||||||||||
Related Software: |
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Related Hardware: | NIL | |||||||||||||||
System Application: | NIL | |||||||||||||||
Symptom and Finding: | When users flashed a valid access card, the software recorded one of the following transactions: Symptom 1: . Symptom 2: | |||||||||||||||
Cause: |
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. . Summary:
. Step-by-step Guide:
Step 1: Add the Card Number to xPortal3000 software and assign the Card Number with the relevant door accessibility rights.
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Step 1: Ensure that the configured Card Number is assigned with door accessibility rights to access the affected door.
. . Step 2: Assigning Card Number with the correct door accessibility rights is especially important when users are running xPortal3000 Full and Standalone version as these two versions are equipped with Selective Download feature. | ||||||||||||||||
Common Issues: | NIL | |||||||||||||||
Porting Date: | 24/4/2019 |
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